Hotel receptionistAI front desk & concierge, 24/7
Hotel · Hospitality · Concierge Services
A virtual receptionist and concierge that handles bookings, modifications, special requests, and guest enquiries by voice or chat — in a warm, hospitality tone, fully synced with your PMS, calendar, and guest profile system.
What the concierge AI does
A reservation enquiry comes in at 2 a.m. The night clerk is helping a guest with luggage. A returning guest calls to extend a stay. A driver needs flight details for an airport pickup. Three things happen at once, every night, in every property — and any one of them dropped means a lost booking or an unhappy guest.
Voxion’s Hotel Receptionist BOT works as a 24/7 virtual front desk and concierge — greeting guests warmly by name, capturing booking details, checking real-time availability against the PMS, processing modifications and cancellations, arranging chauffeur services, and answering everything from breakfast hours to spa availability. Confirmations go out automatically over email, SMS, or WhatsApp, and every interaction enriches the guest profile for the next stay.
Hotels often cannot manage 24/7 guest services and personalization efficiently.
Before voxion
- Delayed responses to guest inquiries
- Manual reservation handling & updates
- Reception staff overloaded during peak hours
- Inconsistent guest experience
After voxion
- 24/7 AI-powered guest assistance
- Automated bookings & concierge management
- Personalized guest interactions & preferences
- Seamless PMS, CRM & calendar integration
The booking flow
Voxion greets guests warmly and instantly detects their intent, whether making a new booking, modifying a reservation, or requesting concierge services.
The AI captures stay dates and preferences. For returning guests, it pulls CRM data to personalize the interaction automatically.
The bot queries the Property Management System to check live room availability, show pricing, and suggest relevant upgrades.
Once approved, Voxion updates the guest profile in the CRM and sends stay details via Email, SMS, or WhatsApp
Give every guest a 24/7 concierge
Deploy Voxion across your phone lines, website, and messaging channels. Never miss a booking enquiry, and let your team focus on the guests in your lobby.